We all are aware of the benefits of live chat software. But do you know how deep those benefits run? Live chat doesn’t just impact sales positively. It doesn’t just impact support, or service, or satisfaction positively.
The benefits of live chat software are diverse and far-reaching, and there are more than we could feasibly list in a simple blog article. With live chat comes reams of valuable data. The pre-chat survey yields key contact details, chat sessions are rich with information, and post-chat surveys provide you with useful feedback.
It’s clear that live chat can have a significant impact on user experience.
But the software you use is a major factor in whether that impact is a positive or negative one. An effective live chat tool needs to be intuitive it is for chat operators to use, and responsive to both visitors and customers seeking more information or needing help with an order.
We decided to have Jivo Software which we found very helpful.
Jivo is a great software for using chat on the website. I have been using it for quite some time and have been pleased with the functioning of the Jivo software. Manage tickets from every customer channel with our intuitive, user friendly dashboard. Route, prioritize, and solve customer service tickets with ease and efficiency. Rather than waiting on hold listening to awful music, or waiting an unknown stretch of time for an email response, live chat offers an instant connection to a real person.
All studies show that live chat is a low cost alternative to the telephone as a service channel. According to BT, a live chat session is a full 20-30% cheaper than a phone call.
There have been so many software in the market both free and paid but Jivo is much better than other programs. The customer service is exceptionally good and always a click away.
Pricing of the Jivo chat is also reasonable. It also has a very effective Mobile app to take chats while you are on the go.
Don’t miss out on any chats for your customers. Anticipate customer questions and offer help when—and where—they need it most, with chat support
And while that means you can now provide a much better experience to your visitors, it also means that customers demand even faster responses and mobile-friendly options.
Of course, each tool has its pros and cons, both for operators and customers, and there’s no “best” option that will work for every site. Another of the overlooked benefits of live chat software is its capacity to encourage engagement. It makes you more approachable, as visitors with piqued interest can contact you on a whim. One software also uses Bot which is a computer chat rather than a real person. But it does not give the same experience to customers as when they want to talk to a real person.
Live Chat software can cut down on the time you spend answering basic questions. It lets you focus your customer service efforts on users who are likely to convert, making the entire process more productive and efficient.
Get Jivo chat by clicking here