This Privacy Notice describes how we collect, use, disclose, transfer, store, retain or otherwise process your information when you use our services. This may be when you either sign up for a booking account through the website, or as a web chat, phone, by filling a Contact form or filling in the consultation form to enquire or to avail Services. This information is necessary for us to provide the Services to you and to allow us comply with the General Data Protection Regulation (GDPR)and will never share it with third party marketers. Without it, we will not be able to provide you with the requested Services.
We collect the following information when you use book or use our Services. This can be either The information that we collect from you includes:
Identification information: I will need to ask you for, and keep, information including some personal information, such as your name, date of birth, email address, phone number, postal address, before and after photographs in some cases, your GP information, any medical information like details about your health, well-being and response to treatments, signature, and authentication credentials (for example, information you use to login to your account), including IP address (when you apply for an online booking account). If you provide us with your phone number, you agree to receive text messages to that number from us. We may use your contact information to send you information about our Services.
Financial and Transaction information: For online payments and deposits, information such as bank account or PayPal account.
Information We Automatically Collect from Your Use of our Services: We automatically collect information about you and the devices you use to access the Services, such as your computer, network provider, name of Internet Service provider, mobile phone, or tablet to pursue our legitimate interest, in particular:
to provide, improve, develop and protect our content, services and applications;
to personalise and improve our website, Services for you;
Minors’ Information: If you are under 16, we will need your parent written consent for carrying out a service and a parent or guardian need to be present.
Protecting your personal data: I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure. I have put in place appropriate technical (e.g. passwords), physical (e.g. locked cupboard) and managerial procedures to safeguard and secure the information I collect from you. I will only contact you in relation to:
Special offers and promotions (you may unsubscribe from this at any time)
We collect information about you when you request to engage with our Services. For example, the information we collect from you we need to enable us to deliver the Services to you, we consider it is in our legitimate work interests to collect and process this information, taking into consideration your privacy right.
Providing, maintaining and improving our Services.
Developing new Services: The information we use will help us to understand what is important to our users, and how we can create better services.
We respect your privacy and will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.
We send you information about services you use because it is in our legitimate interest to do so. We will only send you notifications regarding promotional information where we have your consent to do so, or, where you have not objected to being contacted for these reasons (as applicable).
Collecting feedback about our Services: Displaying your testimonials and reviews on the website and other publicity material, to help other users. If you want to op-out of this then please contact as below. This may include your name, photo or a gravatar.
When you register for an account or subscribe to a newsletter, or provide us with your email address or phone number, you receive notice of and agree to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails through the opt-out link included in marketing emails or messages or by writing to us.
Advertising and Marketing: Communicating with you about offers, services, promotions, discounts, incentives, and rewards offered by us. We may use your before and after pictures of treatments like Hair Extensions, Eyelash Extensions, Nails Extensions or any other Beauty, Nail or Hair treatments on our website, or any other platform, which is advertised by us, promotional materials like leaflets, brochure, price-lists. If you would like not to share this information, then you need to let us know or opt-out.
We share information about you as follows:
With other users of our Services with whom you interact through your own use of our Services. This is necessary to provide our Services to you and fulfil our obligations. For example, we share information when you make or accept a payment, appointment or money transfer using our Services.
With third parties: This is to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf (e.g., hosting providers), as well as financial institutions, payment networks, gift voucher sales, third parties (e.g.’ mail chimp, or online booking software) that run advertising campaigns, special offers, birthday offers, special days offers, or other events or activities in connection with our Services.
With your Consent: For example: At your direction or as described at the time you agree to share; When you authorise a third party application or website to access your information.
Aggregated and Anonymised Information: We also share aggregated and anonymised information that does not specifically identify you or any individual user of our Services.
We generally retain your information only as long as reasonably necessary to provide you the Services. However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time as we believe is reasonably necessary.
Among other things, cookies support the integrity of our registration process, retain your preferences and account settings, and help evaluate and compile aggregated statistics about user activity. We begin collecting information about you or from activity on devices you use as soon as you use our Services. By using our Services, you permit us to collect and use your information from activity on devices you use in accordance with this Privacy Notice. For more information and to learn how to block or delete cookies used in the Services, please see below.
Certain cookies we use last only for the duration of your web or application session and expire when you close your browser or exit the application. Other cookies are used to remember you when you return to use the Services and, as such, will last longer.
Remember that you have visited us or used the Services before. This allows us to identify the number of unique visitors we receive.
Customise elements of the promotional layout and/or content of the Services.
Collect data to assess and improve advertising campaigns.
Collect anonymous statistical information about how you use the Services (including the length of your web or application session) and the location from which you access the Services, so that we can improve the Services and learn which elements and functions of the Services are most popular with our users.
Some of the cookies used in the Services are set by us, and others are set by third parties who deliver services on our behalf.
Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set.You also can learn more about cookies by visiting http://www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies on different types of browsers and mobile devices. Please note, however, that by blocking or deleting cookies used in the Services, you may not be able to take full advantage of the Services.
This Privacy Notice does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, which are covered by such third parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices. For more information about targeted advertising specifically, please visit http://www.aboutads.info/choices.
Examples of our third-party service providers to help deliver our Services or to connect to our Services include:
Google Analytics: We use Google Analytics to understand how our Services perform and how you use them. To learn more about how Google processes your data, please visit https://www.google.com/policies/privacy/. To opt out of Google Analytics please visit https://tools.google.com/dlpage/gaoptout.
Facebook: We use Facebook to advertise and market our services where necessary. To learn more about how Facebook uses your data please visit https://en-gb.facebook.com/help/325807937506242 or log on to you Facebook account and access your settings. To understand more about Facebook advertising please see https://www.facebook.com/about/ads.
Web-Stat: We use Web-Stat analytics, to see how clients interact with our site. This do not record ANY information that can be tied back to an individual user or used to identify him/her. The closer it come is the IP address. but (1) the user can turn (do not track) DNT on their browser and Web-Stat ceases recording the IP. You can read more about DNT policy at https://www.web-stat.com/.well-known/dnt-policy.txt. Any user can choose not to have his IP recorded by selecting the ‘do not track’ option in his or her browser.
To opt out please visit https://www.web-stat.com/help_do_not_track.htm
Personal Information: If you reside in Europe, you have the right under certain circumstances:
Right to confirmation: you have the right to know if we hold personal data that concerns you.
Right to access: you have the right to view and to obtain a copy of any personal data we hold that concerns you.
Right to rectification: you have the right to the correction of any inaccuracies within the personal data we hold that concerns you.
Right to erasure: you have the right to have your personal data removed from our systems
Should you wish to exercise any of these rights, please contact us by email or by telephone.
You can find out more about your rights under the GDPR here.
Deactivating Your Account: If you wish to deactivate your Online Booking Account, you can do so by emailing us or communicating using the contact details provided below.
Promotional Communications: You can choose to receive promotional messages from us when you first interact with our Services or by making a request to us using the contact details below. You can opt out of receiving promotional messages from us by following the instructions on screen or in those messages, or by informing us that you would not like to receive future promotional calls or mails. If you decide to opt out, we can still send you non-promotional communications, such as messages about your account or our ongoing services related relations.
If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.